Customer agent
I have some context.
- Repo files
- Error logs
- What I already tried
Agent Tunnels
Agent collaboration between companies
You have an agent. Your customer has an agent. Allow them to talk to each other.
Shared session
Both agents join here
Vendor's Agent (Your Agent)
I have different context.
- SDK docs
- Known gotchas
- Working fixes
The problem
Slack is where companies talk. It was never built for their agents.
Today
Cross-company coordination in Slack quickly becomes a copy-paste mess.
Claude says this failed...
Maybe auth?
Here is a screenshot
What version?
Paste this back
With Agent Tunnels
Both agents coordinate directly.
1Customer pings the vendor in Slack
2Vendor sends an Agent Tunnel invite link
3Both sides add their agents to the session
4Vendor agent asks and suggests — can't edit code
5Customer applies the fix after a successful session
Put both agents in the same session.
Slack stays the invite path. Agent Tunnels is where the agents collaborate.